30-Day Plant Guarantee

Plants travel hard. Some arrive looking like they crossed a desert in a dark box — because they did. Our 30-Day Plant Guarantee covers the things that go wrong between our greenhouse and your living room, and the first few weeks while your plant is adjusting to its new home.

What’s covered

• Arrival damage — broken main stems, snapped growth points, root rot from a delayed shipment, soil so dry the root ball is loose. File within 48 hours of delivery with clear photos.
• Lost or undelivered packages — if the carrier confirms the package is lost in transit, we’ll reship or refund.
• Plant death within 30 days from causes outside your care — sudden collapse, dieback that started in transit, hidden disease that surfaced after unboxing.
• Pest infestation present at arrival — quarantine, photograph, and contact us within 48 hours.

What’s not covered

• Cosmetic stress that resolves on its own — one or two yellow lower leaves, mild droop, soil shift, a single bent leaf.
• Pest issues that appear more than 14 days after delivery (likely introduced from elsewhere in your home).
• Frost or heat damage on shipments held at unattended addresses (porch, unsecured lobby) past the carrier’s first delivery attempt.
• Plants moved outside the recommended light range — full sun for low-light plants, deep shade for high-light plants.
• Overwatering, underwatering, repotting too soon (before week 4), or other care decisions made after the plant acclimates.
• Plants given as gifts and undelivered because the recipient declined or couldn’t be reached.

How to file a claim

1. Take photos right away. Pull the plant out of the box, photograph the packaging, the plant from multiple angles, and any damage close-up. Daylight near a window works best.
2. Email [email protected] with your order number in the subject line and the photos attached. Or use our contact form.
3. Wait for our response — typically within one business day. We may ask follow-up questions about light placement or watering history.
4. Keep the plant. Don’t throw away a plant we’re discussing — sometimes a plant we’d refund recovers and you keep it anyway.

How resolution works

Depending on the issue, we’ll offer one of: full refund, partial refund (when the plant is mostly healthy but a feature is damaged), replacement on the next safe ship date, or store credit. You don’t ship the plant back — live plant returns rarely survive the round trip and we don’t ask you to try.

The 30-day window starts the day the plant is marked delivered. After day 30, plant health is in your court — but we still answer care questions any time. Email us at [email protected].

This guarantee is in addition to your statutory consumer rights, which we do not limit. See our full Returns & Refunds policy and Terms and Conditions.