Shipping Information

Last updated: May 8, 2026

Everything you need to know about how we get your plants to your door happy and healthy. Read this before placing your order; the live status below reflects current weather, carrier holidays, and seasonal shipping conditions.

Where we ship

We ship to the Continental United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations. If you place an order to an unsupported address, we will cancel it and issue a full refund.

Carriers and transit time

We ship via USPS and FedEx ground service. Once your order is on the truck, transit time depends on your distance from our greenhouses (Florida and California) and weather conditions along the route.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.

When we ship

To minimize the time plants spend in transit and avoid weekend warehouse holds, we ship Monday through Wednesday. Orders placed Thursday, Friday, or weekend are processed and shipped the following Monday so your plants do not sit in a sorting facility over the weekend.

Shipping cost

One simple rate based on what is in your cart, not what region you live in.

• $14.95 flat rate on orders under $99, anywhere in the Continental U.S.
• Free shipping on orders $99 and over, applied automatically at checkout with no code needed.

Larger orders may ship in multiple boxes when needed to protect the plants, and there is no extra charge for split shipments.

Winter Protection Fee (auto-applied below 45°F)

Live tropical plants suffer real damage when exposed to cold. If the forecast for your delivery area shows average daytime temperatures below 45°F (7°C) during your shipping window, a Winter Protection Fee is added to your order automatically, so you do not need to opt in or check a box.

The fee covers:

• A 72-hour heat pack placed inside the box (one per box)
• Insulated lining around the root zone
• Coverage under our 30-Day Plant Guarantee for cold-related arrival damage

You will see the fee as a separate line item (“Winter Protection Fee”) in your cart and order summary before you check out, so it is never a surprise. If your destination is forecast to drop below 25°F (-4°C) anywhere along the transit route, we hold the order until the next safe shipping window (usually within 3–7 days) and email you each time the hold extends.

Want to ship anyway against our recommendation? Email us at [email protected] and we will release the order, but cold-damage claims are not eligible on overrides.

Packaging

Plants ship in plain, unbranded recyclable cardboard boxes. Each plant is wrapped in wood fiber over the soil, then covered with a plastic moisture sleeve secured with a zip-tie, then a paper outer bag. Tall plants are stabilized with a wooden stake. The box includes a basic packing slip with no decorative inserts. See our sustainability page for the full pack-out breakdown.

Some cosmetic stress (a few yellow or dropped leaves, soil shift) is normal in transit and is not considered damage. See our Refund and Returns Policy for the full breakdown of what counts as a covered damage claim.

Tracking

Once your order ships, you will receive a confirmation email with your tracking number. You can also look up an order’s status at any time using your order number and email. Tracking updates can take 24 hours to appear after the label is created. If you do not see movement after 48 hours, email us at [email protected].

Address accuracy

Please double-check your shipping address at checkout. Address corrections are only possible within 24 hours of placing your order and only if the order has not yet shipped. Email us immediately at [email protected] with the correct address and your order number.

Packages returned to us due to an undeliverable address can be reshipped at your expense or refunded minus the original shipping. Live plants returned through this process are usually not viable for resale and are not eligible for a refund of the plant price.

Carrier delays and lost packages

Once a package leaves our greenhouse, it is in the carrier’s hands. Delays caused by USPS, FedEx, weather events, or system outages are outside our control and not eligible for a shipping refund. We will do everything we can to help you trace a delayed package.

If tracking shows your package as delivered but you cannot find it:

1. Check around your property, including under porches, with neighbors, and in mail rooms or building lobbies
2. Contact the carrier directly using the tracking number to file a missing-package report
3. If still unresolved after 48 hours, email us at [email protected] with your order number, and we will work with the carrier to file a trace and determine whether a reship or refund is appropriate

Packages confirmed lost in transit before delivery (carrier marks the package as lost) are covered, so we will reship or refund.

Damage claims

If your plant arrives damaged, you have 48 hours from delivery to file a claim. Email [email protected] with your order number and clear photos of the plant and packaging. Full process and what is covered is in our Refund and Returns Policy. Note: only one replacement is issued per claim; if a replacement also arrives damaged, we will refund the order rather than reship a third time.

Multiple shipments

Larger orders or orders containing items from different greenhouses may arrive in separate boxes on different days. You will receive a separate tracking number for each shipment. There is no extra charge for splitting an order this way.

Questions

Email [email protected] with your order number in the subject line. For full legal terms, see our Terms and Conditions.

This policy reflects our current fulfillment capabilities and may change as carrier rates, supplier terms, or seasonal conditions change. The “Last updated” date above always reflects the most recent revision.

Last updated: May 8, 2026