Last updated: May 2, 2026
Everything you need to know about how we get your plants to your door – happy and healthy. Read this before placing your order, especially during cold months.
Where We Ship
We ship to the Continental United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations. If you place an order to an unsupported address, we’ll cancel it and issue a full refund.
Carriers and Transit Time
We ship via USPS and FedEx. Once your order is on the truck, transit time depends on the carrier, your distance from our greenhouses (Florida and California), and weather conditions along the route.
| Step | Typical Time |
|---|---|
| Order processing & pack | 2–5 business days |
| Carrier transit | 2–7 business days |
| Total: order to door | 4–12 business days |
Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.
When We Ship
To minimize the time plants spend in transit and avoid weekend warehouse holds, we generally ship Monday through Wednesday. Orders placed Thursday, Friday, or weekend are processed and shipped the following Monday so your plants don’t sit in a sorting facility over the weekend.
Shipping Cost
Standard shipping is a flat rate per order, calculated by region. Final cost shows at checkout once you enter your address.
| Region | Standard | Large | XL / Tree |
|---|---|---|---|
| Southeast & West Coast | $12 | $22 | $37 |
| Midwest & South | $18 | $28 | $43 |
| Plains & Mountain | $22 | $32 | $47 |
| Northeast | $25 | $35 | $50 |
Standard covers most plants in 4″-8″ pots. Large applies to floor and statement plants in 10″+ pots. XL covers indoor trees, mature specimens, and ficus.
Larger plants may ship in multiple boxes at no extra charge. The class-based surcharge applies once per qualifying item in your cart.
🌿 Free shipping on orders over $150. Hits automatically at checkout for any qualifying order in the Continental U.S. – no code required.
Winter Shipping Protection (Required Below 45°F)
Live plants are sensitive to cold. If the average daytime temperature at your destination is below 45°F (7°C), you must add Winter Shipping Protection at checkout. Without it, we cannot guarantee plant health on arrival.
Winter Shipping Protection includes:
- 72-hour heat pack placed inside the box (one per box for orders of up to 3–4 plants)
- Insulated lining around the root zone
- Coverage under our damage guarantee for cold-related arrival issues
Add Winter Shipping Protection to your order →
Orders shipped to cold-weather destinations without Winter Shipping Protection are not eligible for refund or replacement due to cold damage. We may delay shipping a protected order if forecasted temperatures along the route are below 25°F (-4°C) anywhere in transit; we’ll email you before holding.
Packaging
Plants ship in plain, unbranded boxes with paper-based dunnage and minimal single-use plastic. Roots are wrapped to retain moisture; pots are secured to prevent soil shift. Each box includes a basic packing slip – no decorative inserts.
Some cosmetic stress (a few yellow or dropped leaves, soil shift) is normal in transit and is not considered damage. See our Refund and Returns Policy for the full breakdown of what counts as a covered damage claim.
Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number. You can also look up an order’s status at any time using your order number and email. Tracking updates can take 24 hours to appear after the label is created. If you don’t see movement after 48 hours, email us at [email protected].
Address Accuracy
Please double-check your shipping address at checkout. Address corrections are only possible within 24 hours of placing your order and only if the order has not yet shipped. Email us immediately at [email protected] with the correct address and your order number.
Packages returned to us due to an undeliverable address can be reshipped at your expense or refunded minus the original shipping. Live plants returned through this process are usually not viable for resale and are not eligible for a refund of the plant price.
Carrier Delays and Lost Packages
Once a package leaves our greenhouse, it is in the carrier’s hands. Delays caused by USPS, FedEx, weather events, or system outages are outside our control and not eligible for a shipping refund. We’ll do everything we can to help you trace a delayed package.
If tracking shows your package as delivered but you can’t find it:
- Check around your property – under porches, with neighbors, in mail rooms or building lobbies
- Contact the carrier directly using the tracking number to file a missing-package report
- If still unresolved after 48 hours, email us at [email protected] with your order number – we’ll work with the carrier to file a trace and determine whether a reship or refund is appropriate
Packages confirmed lost in transit before delivery (carrier marks the package as lost) are covered – we’ll reship or refund.
Damage Claims
If your plant arrives damaged, you have 48 hours from delivery to file a claim. Email [email protected] with your order number and clear photos of the plant and packaging. Full process and what’s covered is in our Refund and Returns Policy.
Multiple Shipments
Larger orders or orders containing items from different greenhouses may arrive in separate boxes on different days. You’ll receive a separate tracking number for each shipment. There is no extra charge for splitting an order this way.
Questions
Email [email protected] with your order number in the subject line. For full legal terms, see our Terms and Conditions.
This policy reflects our current fulfillment capabilities and may change as carrier rates, supplier terms, or seasonal conditions change. The “Last updated” date above always reflects the most recent revision.