Support
Plant arrived looking rough? Order tracking gone quiet? Stuck on a care wall a week after unboxing? You’re in the right spot โ pick the closest match below and we’ll meet you there.
๐ฆ Where’s my order?
Track your shipment, see why it might be on a weather hold, and learn what we hold back during cold snaps.
๐ฑ My plant arrived damaged
Crushed leaves, snapped stems, root rot in transit โ open a claim within 48 hours of delivery and we’ll make it right.
๐ชด Care after unboxing
What to do day 0, days 1โ3, weeks 1โ4. The “is this normal?” answers, organized by what’s actually happening on the plant.
๐ณ Returns, refunds & account
Cancel an order before it ships, change an address, update payment, or request a refund.
All support resources
- FAQ โ most common questions, organized by category
- Contact Us โ start a claim, ask a question, or change an order
- Track Your Order โ look up shipment status by order number
- Shipping Information โ delivery windows, weather holds, address rules
- 30-Day Plant Guarantee โ what we cover, what we don’t, how to claim
- Returns & Refunds โ full policy and timeline
- Unboxing & First-Week Care โ day-by-day playbook for the first two weeks
Still need a human?
We answer support email Monday through Friday, typically within one business day. Damage claims and missing-package reports get triaged first.
- Contact form: houseplants.local/support/contact โ fastest path for damage claims (you can attach photos)
- Order issues: include your order number in the subject line