Weather & shipping holds ❄️☀️

Plants are living things. When the forecast on either end of your route hits extreme temperatures, we hold your order until conditions are safe.

Cold-weather shipping (Nov–Mar)

Tropical houseplants suffer real damage below 40°F (4°C). From November through March we monitor the forecast for both your delivery ZIP and every transit hub on the route.

  • Heat packs included free on all orders shipping to ZIPs forecast below 50°F.
  • Hold & ship safely: if any leg of your route is forecast below 25°F, we hold the order and ship the next safe window — usually within 3–7 days.
  • Monday/Tuesday only: in winter we ship early-week so nothing sits in an unheated warehouse over the weekend.

Hot-weather shipping (Jun–Sep)

Heat is a quieter killer than cold but just as damaging. Above 90°F (32°C) in transit we make adjustments.

  • Monday/Tuesday only shipping to avoid weekend layovers in hot trucks.
  • Hold & ship safely if your area is forecast above 95°F for the full transit window.
  • Insulated liners on routes through the desert Southwest in peak summer.

What you can do

  • Be home for delivery — or have a porch that’s not in direct sun/freezing wind. A plant left on the doorstep for 6 hours in extreme weather will arrive worse than one held an extra day.
  • Use a delivery hold note at checkout if you’re traveling.
  • Open the box on arrival — even if you’re “rescuing” it from the cold, getting it out of the dark and unwrapping the leaves matters in the first 30 minutes.

FAQ

My order is on hold — when will it ship?

We ship the next safe window for your route, usually within 3–7 days. You’ll get a tracking email the moment it leaves us.

Can I override the hold?

Yes — email us at [email protected] and we’ll release the order. Note: our 30-Day Plant Guarantee doesn’t cover cold/heat damage when the customer requests an override.

Are heat packs really free?

Yes. We include them automatically on cold-weather routes — no upcharge, no opt-in needed.

My plant arrived cold/wilted. What do I do?

Unbox it, take photos within 24 hours, and email us. Our 30-Day Plant Guarantee covers it.

More shipping details: Shipping Information · Track your order