Support
Plant arrived looking rough? Order tracking gone quiet? Stuck on a care wall a week after unboxing? You’re in the right spot, pick the closest match below and we’ll meet you there.
📦 Where’s my order?
Track your shipment, check current shipping conditions, or see why a delivery might be on a weather hold.
🌱 My plant arrived damaged
Crushed leaves, snapped stems, root rot in transit: open a claim within 48 hours of delivery and we’ll make it right.
🪴 Care after unboxing
What to do day 0, days 1–3, weeks 1–4. The “is this normal?” answers, organized by what’s actually happening on the plant.
💳 Returns, refunds & account
Cancel an order before it ships, change an address, update payment, or request a refund.
All support resources
- FAQ, most common questions, organized by category
- Contact Us: start a claim, ask a question, or change an order
- Track Your Order, look up shipment status by order number
- Shipping Information: delivery windows, address rules, current conditions
- Weather & Shipping Holds, when we pause shipments during cold or heat snaps
- 30-Day Plant Guarantee: what we cover, what we don’t, how to claim
- Returns & Refunds, full policy and timeline
- Unboxing & First-Week Care, day-by-day playbook for the first two weeks
- Plant Care & Tools: care guides, plant finder, problem solver, toxicity checker, and care schedule tools
Still need a hand?
We answer support email Monday through Friday, typically within one business day. Damage claims and missing-package reports get triaged first.
- Live chat: start a chat, fastest if we’re online
- Contact form: send us a message, best for damage claims (you can attach photos)
- Order issues: include your order number in the subject line